Online Consultation

How it works

3 Simple Steps

1. Fill and submit the booking form
2. Make your payment

If Payment Option is Bank Transfer
i. Pay the required fee into the account details using your bank USSD or mobile banking app
Bank: FCMB
Account Number: 3670359024
Account Name: St. Shiloh Medical Center

Note: Enter your reference number (i.e REF123456789) as payment description or you communicate your payment details with reference number to St Shiloh Hospital

ii. Once your payment is received, you will receive a video consultation link where you will be able to communicate live with a Doctor from the comfort of your room on the date and time you scheduled personally

     If Payment Option is Online Payment

i. Click on the “Pay” button with the written due amount
ii. Complete the booking with your debit card. Your booking will be automatically confirmed
iii. Once your payment is received, you will receive a video consultation link where you will be able to communicate live with a Doctor from the comfort of your room on the date and time you scheduled personally

1. Consult with a Doctor
   i. Once you receive your Video Consultation Link, click on it and enter the password to start conversing with a Doctor

Device requirements
Strong internet enabled device, either a Smart Phone or Laptop/Pc Device. This device should be supported by Webcam/Audio/Sound facilities

Video Consultation Preference
You could choose any of the following in the order below:

1. Zoom Video Conference Call:
   • On Laptop/PC, download and install the Zoom application or
   • On mobile phone, download and install Zoom Meeting App from Google/iOS App store
   • Join a meeting via the link with the details sent to you
2. WhatsApp Video Conference Call:
   • On Laptop/PC, download and install the WhatsApp application
   • On mobile phone, download and install the WhatsApp App from Google/iOS App store
   • Share your WhatsApp Number to receive a video consultation call
3. Web Browser:
   • Make sure you have installed the latest browser. Google Chrome, Mozilla Firefox
   • Click on the link sent to you to begin video conferencing
   • Install Adobe Flash Plugin into your browser
   • Make sure you enable/allow your browser to access your Webcam and audio devices

Advantages

1. Fast Consultation Services, Secure and Confidential
2. Convenient and easily accessible
3. Available on Mobile, Smart Phone, Laptop/PC devices
4. You have control over your health management
5. Home delivery services for medications are available on Request.
6. Specialist and GP Consultations are available.
7. Available platforms according to your preference include: Whatsapp, Browser, Zoom, and Skype
8. More information on the simple process available here

Requirements

1. Good Internet Connection with minimum 500 kbps speed
2. Webcam & Microphone connected to your laptop/PC
3. Private & Quiet Environment when patient/caretaker is present
4. Latest browser version
   Get Chrome
   Get Firefox
5. Download and Install Zoom
6. Receive meeting ID and password, and then speak with a Doctor, Live!!!

Frequently Ask Questions

1. How would I make my online payment?
   Your online payments will be handled by our service provider on our website through a secure online payment gateway
2. Is it safe to use my bank credit/debit account card details?
   Our online payment gateway provides an interface with better data encryption, thereby protecting client information. The security firewalls also ensure that information is inaccessible to third parties.